Find quick answers below, or send us a message. We reply by email, usually within one to two business days.
Pick a listing, tell the seller what they need to deliver, and pay at checkout. Once your payment is confirmed, the seller is notified to deliver. Your payment is held by OrionsVault.gg until you confirm delivery.
Open your order from your dashboard and use Open a dispute. Our team reviews the order and chat and can refund you or release payment to the seller. Message the seller in the order chat first, most delays are just timing.
It is a fee added to every order, whatever you pay with: 4.49% of the item price plus $0.32. You see it as its own line before you pay. Orders also need an item total of at least $1.50.
If we approve a refund, we send it back in crypto. We'll ask for a wallet address and network in your order chat. Blockchain network fees may be deducted.
The options you can use are shown at checkout, and we are adding more over time. If you don't see a method you expected, contact us below.
Some payments take a little while to confirm. Your receipt page updates automatically. If it's been over an hour, contact us with your order number.
Contact support with your order number and the transaction ID right away. Underpaid orders aren't released to the seller until the full amount is received.
Turn on selling from Become a Seller, add a payout wallet in your seller dashboard, and create listings. We keep a fee on each sale that depends on the category and your seller tier (see Seller Fees). After a buyer confirms delivery, the seller's share is added to their balance, and our team sends payouts manually in crypto.
Use Forgot password on the log-in page and we'll email a reset link.
No. We're an independent marketplace and aren't affiliated with or endorsed by any game publisher. Some games' rules restrict trading items, currency, or accounts, you're responsible for knowing the rules of the games you trade in. See our Terms.