Privacy Policy

Last updated: September 25, 2026

This policy explains what information OrionsVault.gg LLC (“we,” “us”) collects when you use orionsvault.gg (the “Site”), how we use it, and your choices.

Information we collect

• Account information: your name, email address, and password (stored securely hashed by our authentication provider), plus your acceptance of our Terms.
• Marketplace activity: listings you create, orders you place or receive, delivery details you give a seller, order chat messages, reviews, saved listings, disputes, and support messages.
• Payout information: for sellers, the cryptocurrency wallet address and coin/network you provide. For payments, our payment processor handles the transaction details; we receive the payment status, amount, and coin used.
• Technical data: standard server and security logs such as IP address, browser type, and pages requested, and a session token stored in your browser to keep you signed in.

How we use it

• To run the marketplace: create accounts, process orders and payments, show order status, let buyers and sellers communicate, and pay sellers.
• To send service emails and notifications about your account and orders (for example, a payment confirmed, a delivery marked, a dispute opened, or a password reset).
• To review disputes, prevent fraud and abuse, enforce our Terms, and comply with legal obligations.
• To respond to support requests and improve the Site.

What sellers and buyers can see

A seller can see the delivery details and messages a buyer provides for that order, and the buyer's email address is available to our team for support. Buyers can see the seller's display name, rating, and reviews. Reviews show the reviewer's first name. Our staff can view orders and order chats when needed to resolve disputes or investigate abuse.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the Site, under their own terms and privacy policies:

• Supabase, database, authentication, and server functions.
• Netlify, website hosting and DNS.
• NOWPayments, cryptocurrency payment processing.
• Resend (or a similar email provider), sending transactional emails.
• Google Fonts, font delivery, which may involve your browser contacting Google's servers.

We may also disclose information if required by law or to protect the rights, property, or safety of our users or the public, or in connection with a business transfer.

Cookies and local storage

We use browser storage only to keep you signed in and for basic site function. We do not use advertising or cross-site tracking cookies.

Security and retention

We use reasonable technical and organizational safeguards, including encrypted connections and access controls. No system is completely secure. We keep account and order records as long as needed to provide the service, resolve disputes, and meet legal, tax, and accounting obligations, then delete or anonymize them where feasible.

Your choices

• You can update your name and password from your dashboard.
• You can ask us to access, correct, or delete your personal information by emailing [email protected]. We may need to keep some records (for example, completed orders) for legal or fraud-prevention reasons.

Children

The Site is for people 18 and older. We don't knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we'll delete it.

Changes and contact

We may update this policy and will change the date above when we do. Questions? Email [email protected].